General Conditions

1. Operator

The operator of the online store is:
Hilda z. s., IČO 19662629
with its registered office at Vinařská 458/1, Holešovice, 170 00 Prague 7
registered in the Federal Register maintained by the Municipal Court in Prague, file no. L 78037
(hereinafter referred to as the "Seller")

2. Subject of the Contract

Through the e-shop, the Seller offers original and copyrighted artworks and handmade products (ceramics, prints, drawings, textile products, and others).

3. Conclusion of the Contract

By submitting an order, the Buyer confirms that they have read and understood these terms and conditions. A purchase contract is concluded upon the Seller’s confirmation of the order.

4. Price and Payment

All prices are listed including taxes. Payment is made according to the method selected in the order.

5. Delivery

Goods are delivered via Zásilkovna or can be collected in person at the studio at Ovenecká 378/8, 170 00 Prague 7.

5.1 Delivery Time

In-stock items
Orders are usually processed and shipped within 2–5 business days after payment is received.
Delivery time then depends on the selected carrier (typically 1–3 business days).

Made-to-order items (handmade)
For custom-made products, the production time is approximately 2–3 weeks from the receipt of the order and payment.
Each piece is handmade, so the production time may vary slightly in individual cases. The customer will be notified by email once the order has been shipped.

6. Withdrawal from the Contract

The Buyer has the right to withdraw from the contract within 14 days of receiving the goods.
However, this right does not apply to original artworks and products made to order according to the Buyer’s wishes,for which, according to § 1837 of the Civil Code, withdrawal from the contract is not possible,

7. Copyright

Purchasing a product does not transfer copyright. Any reproduction or commercial use of the work without the author’s consent is prohibited.

8. Final Provisions

These terms and conditions are governed by the legal system of the Czech Republic.