{"id":2917,"date":"2026-01-12T13:31:39","date_gmt":"2026-01-12T13:31:39","guid":{"rendered":"https:\/\/hildakolektiv.com\/?page_id=2917"},"modified":"2026-02-22T17:20:22","modified_gmt":"2026-02-22T17:20:22","slug":"doprava-reklamace","status":"publish","type":"page","link":"https:\/\/hildakolektiv.com\/en\/doprava-reklamace\/","title":{"rendered":"Shipping and Returns"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Osobn\u00ed odb\u011br<\/strong><\/h3>\n\n\n\n<p>Osobn\u00ed odb\u011br je mo\u017en\u00fd v ateli\u00e9ru na adrese<strong> Oveneck\u00e1 378\/8, 170 00 Praha 7 <\/strong>po p\u0159edchoz\u00ed domluv\u011b. <br>Zbo\u017e\u00ed je p\u0159ipraveno k vyzvednut\u00ed po dobu 7 dn\u016f.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Z\u00e1silkovna<\/strong><\/h3>\n\n\n\n<p>Zbo\u017e\u00ed je zas\u00edl\u00e1no prost\u0159ednictv\u00edm slu\u017eby Z\u00e1silkovna. Cena dopravy je uvedena p\u0159i objedn\u00e1vce.<br>Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 za zbo\u017e\u00ed a\u017e do okam\u017eiku jeho p\u0159evzet\u00ed kupuj\u00edc\u00edm.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Platba<\/strong><\/h3>\n\n\n\n<p>Platba prob\u00edh\u00e1 online nebo dle aktu\u00e1ln\u00ed nab\u00eddky e-shopu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reklama\u010dn\u00ed \u0159\u00e1d<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Kupuj\u00edc\u00ed m\u00e1 pr\u00e1vo uplatnit reklamaci vady zbo\u017e\u00ed do 24 m\u011bs\u00edc\u016f od p\u0159evzet\u00ed.<\/li>\n\n\n\n<li>Reklamace se uplat\u0148uje e-mailem na hilda.kolektiv@gmail.com spolu s popisem vady a fotografi\u00ed v\u00fdrobku.<\/li>\n\n\n\n<li>Reklamace se nevztahuje na:<br>\u2013 p\u0159irozen\u00e9 vlastnosti ru\u010dn\u011b vyr\u00e1b\u011bn\u00fdch v\u00fdrobk\u016f<br>\u2013 drobn\u00e9 nepravidelnosti, barevn\u00e9 odchylky a strukturu materi\u00e1lu<br>\u2013 vlasov\u00e9 prasklinky glazury a jin\u00e9 b\u011b\u017en\u00e9 projevy ru\u010dn\u00ed v\u00fdroby<\/li>\n\n\n\n<li>Prod\u00e1vaj\u00edc\u00ed rozhodne o reklamaci nejpozd\u011bji do 30 dn\u016f.<\/li>\n\n\n\n<li>Pokud je reklamace uzn\u00e1na jako opr\u00e1vn\u011bn\u00e1, kupuj\u00edc\u00ed m\u00e1 pr\u00e1vo na opravu, v\u00fdm\u011bnu nebo vr\u00e1cen\u00ed kupn\u00ed ceny.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Vr\u00e1cen\u00ed zbo\u017e\u00ed do 14 dn\u016f<\/strong><\/h3>\n\n\n\n<p><strong>Kontrola mo\u017enosti vr\u00e1cen\u00ed<\/strong><br>Spot\u0159ebitel m\u00e1 pr\u00e1vo vr\u00e1tit zbo\u017e\u00ed do 14 dn\u016f od p\u0159evzet\u00ed, <strong>pokud nejde o origin\u00e1ln\u00ed um\u011bleck\u00e9 d\u00edlo nebo zak\u00e1zkovou v\u00fdrobu<\/strong>.<br>Zak\u00e1zkov\u00e9 a origin\u00e1ln\u00ed kusy <strong>nelze vr\u00e1tit<\/strong> (viz obchodn\u00ed podm\u00ednky).<\/p>\n\n\n\n<p><strong>Kontaktujte n\u00e1s p\u0159ed vr\u00e1cen\u00edm<\/strong><br>E-mail: <strong>hilda.kolektiv@gmail.com<\/strong><br>Telefon: <strong>+420 731 442 294<\/strong> \/ <strong>+420 608 090 928<\/strong><\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading2917_2ecd33-0f, .wp-block-kadence-advancedheading.kt-adv-heading2917_2ecd33-0f[data-kb-block=\"kb-adv-heading2917_2ecd33-0f\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading2917_2ecd33-0f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading2917_2ecd33-0f[data-kb-block=\"kb-adv-heading2917_2ecd33-0f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading2917_2ecd33-0f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading2917_2ecd33-0f[data-kb-block=\"kb-adv-heading2917_2ecd33-0f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading2917_2ecd33-0f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading2917_2ecd33-0f\">Uve\u010fte pros\u00edm:<br>\u2013 \u010d\u00edslo objedn\u00e1vky<br>\u2013 n\u00e1zev zbo\u017e\u00ed<br>\u2013 d\u016fvod vr\u00e1cen\u00ed<br>\u2013 p\u0159\u00edpadn\u011b fotografii zbo\u017e\u00ed, pokud je po\u0161kozen\u00e9<\/p>\n\n\n\n<p><strong>Odesl\u00e1n\u00ed zbo\u017e\u00ed<\/strong><br>Zbo\u017e\u00ed zas\u00edlejte v p\u016fvodn\u00edm stavu a obalu, pokud je to mo\u017en\u00e9.<br><br>Adresa pro vr\u00e1cen\u00ed:<br>Hilda z. s.&nbsp;&nbsp;<br>Oveneck\u00e1 378\/8&nbsp;&nbsp;<br>170 00 Praha 7<br><br>Doporu\u010dujeme zaslat sledovanou z\u00e1silkou pro mo\u017enost dolo\u017een\u00ed doru\u010den\u00ed.<\/p>\n\n\n\n<p><strong>N\u00e1klady na vr\u00e1cen\u00ed<\/strong><br>N\u00e1klady na dopravu p\u0159i vr\u00e1cen\u00ed nese <strong>kupuj\u00edc\u00ed<\/strong>, pokud zbo\u017e\u00ed nen\u00ed po\u0161kozen\u00e9 nebo chybn\u00e9 z na\u0161\u00ed strany.<\/p>\n\n\n\n<p><strong>Kontrola a vr\u00e1cen\u00ed pen\u011bz<\/strong><br>Po obdr\u017een\u00ed zbo\u017e\u00ed prod\u00e1vaj\u00edc\u00ed zkontroluje jeho stav.<br>Pokud je vr\u00e1cen\u00ed opr\u00e1vn\u011bn\u00e9, prod\u00e1vaj\u00edc\u00ed <strong>vr\u00e1t\u00ed pen\u00edze do 14 dn\u016f<\/strong> od p\u0159ijet\u00ed zbo\u017e\u00ed na \u00fa\u010det, ze kter\u00e9ho byla platba provedena.<br>Prod\u00e1vaj\u00edc\u00ed si vyhrazuje pr\u00e1vo sn\u00ed\u017eit vr\u00e1cenou \u010d\u00e1stku, pokud bylo zbo\u017e\u00ed po\u0161kozeno nebo nen\u00ed kompletn\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Po\u0161kozen\u00e9 zbo\u017e\u00ed p\u0159i doru\u010den\u00ed \u2013 co d\u011blat<\/strong><\/h2>\n\n\n\n<p><strong>Zkontrolujte z\u00e1silku p\u0159i p\u0159evzet\u00ed<\/strong><strong><br><\/strong>Pokud je obal nebo zbo\u017e\u00ed viditeln\u011b po\u0161kozen\u00e9, z\u00e1silku nep\u0159eb\u00edrejte bez v\u00fdhrady.<\/p>\n\n\n\n<p><strong>Ihned n\u00e1s kontaktujte<\/strong><strong><br><\/strong>Po\u0161lete e-mail na <strong>hilda.kolektiv@gmail.com<\/strong> a p\u0159ilo\u017ete: popis po\u0161kozen\u00ed a fotografii bal\u00edku a v\u00fdrobku<\/p>\n\n\n\n<p><strong>Po\u0161kozen\u00ed p\u0159i p\u0159eprav\u011b<br><\/strong>Pokud do\u0161lo k po\u0161kozen\u00ed p\u0159i doru\u010den\u00ed (nap\u0159. Z\u00e1silkovnou), sep\u00ed\u0161eme reklamaci s dopravcem my a zajist\u00edme <strong>v\u00fdm\u011bnu nebo vr\u00e1cen\u00ed pen\u011bz<\/strong>.<\/p>\n\n\n\n<p><strong>D\u016fle\u017eit\u00e9<br><\/strong>Po\u0161kozen\u00ed vznikl\u00e9 po p\u0159evzet\u00ed zbo\u017e\u00ed kupuj\u00edc\u00edm nelze uplatnit jako reklamaci p\u0159epravy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Osobn\u00ed odb\u011br Osobn\u00ed odb\u011br je mo\u017en\u00fd v ateli\u00e9ru na adrese Oveneck\u00e1 378\/8, 170 00 Praha 7 po p\u0159edchoz\u00ed domluv\u011b. Zbo\u017e\u00ed je p\u0159ipraveno k vyzvednut\u00ed po dobu 7 dn\u016f. Z\u00e1silkovna Zbo\u017e\u00ed je zas\u00edl\u00e1no prost\u0159ednictv\u00edm slu\u017eby Z\u00e1silkovna. Cena dopravy je uvedena p\u0159i objedn\u00e1vce.Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 za zbo\u017e\u00ed a\u017e do okam\u017eiku jeho p\u0159evzet\u00ed kupuj\u00edc\u00edm. Platba Platba prob\u00edh\u00e1 online nebo&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"show","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-2917","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hildakolektiv.com\/en\/wp-json\/wp\/v2\/pages\/2917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hildakolektiv.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hildakolektiv.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hildakolektiv.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hildakolektiv.com\/en\/wp-json\/wp\/v2\/comments?post=2917"}],"version-history":[{"count":7,"href":"https:\/\/hildakolektiv.com\/en\/wp-json\/wp\/v2\/pages\/2917\/revisions"}],"predecessor-version":[{"id":3396,"href":"https:\/\/hildakolektiv.com\/en\/wp-json\/wp\/v2\/pages\/2917\/revisions\/3396"}],"wp:attachment":[{"href":"https:\/\/hildakolektiv.com\/en\/wp-json\/wp\/v2\/media?parent=2917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}